Shipping policy
Free Worldwide Shipping
At Victoria Silk, we offer free worldwide shipping on all orders — no minimum purchase required.
Whether you’re in Europe, North America, or anywhere else in the world, your order will be carefully prepared and shipped from our facility in the Netherlands.
Processing Time
All orders are processed within 1–3 business days after payment is received.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number, so you can follow your package every step of the way.
Estimated Delivery Times
- Netherlands & Europe: 2–5 business days
- Canada & United States: 7–14 business days
- Rest of the World: 7–20 business days
Please note: Delivery times may vary slightly depending on your location and local customs procedures.
Customs, Taxes & Duties
All international orders (outside the EU) may be subject to customs duties or import taxes upon arrival in your country.
These charges are determined by your local customs office and are the responsibility of the customer.
Victoria Silk has no control over these fees and cannot predict their amount.
Order Tracking
Every order includes track & trace shipping.
Tracking details will be sent to your email once your package has been dispatched.
If you don’t receive your tracking link within 5 days, please check your spam folder or contact our customer service.
Delay & Delivery Issues
We do our best to ensure your order arrives on time. However, international shipping may occasionally experience delays due to customs inspections, postal disruptions, or extreme weather.
If your package is delayed beyond the estimated timeframe, please reach out to us — we’re happy to assist.
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Contact Us
If you have any questions about your shipment, please contact our customer service team:
✉️ info@victoriasilk.nl